Privacy Policy

The Policy shall apply to personal information (and handling thereof) that World Air Passenger Service Co., Ltd. (“WAPS”) directly or indirectly obtains from customers in relation to the use of the Hotel operated by WAPS.

When you are subject to the EU General Data Protection Regulation 2016/679 (the "GDPR") and the UK Data Protection Act 2018 (the "DPA 2018"), and other national and international data protection and privacy laws and regulations of the European Economic Area (the “EEA”)and/or the UK (collectively, "Data Protection Acts") for reasons such as that you reside in the EEA and/or the UK, and if there is any discrepancy between the section “8. Application of the GDPR, etc.” and the rest of the provisions in the Policy, the provisions of “8. Application of the GDPR, etc.” shall take precedence.

• 2-1. Acquisition of personal information

The Hotel may request your personal information including your name, address, and contact information when you use the services of the Hotel.
When the Hotel requests your personal information, the Hotel will notify you of or publicize the purpose of the use and acquire personal information to the extent necessary.

• 2-2. Method of acquisition

The Hotel may acquire your personal information by the following means when making transactions providing accommodation, food and beverages, goods and other ancillary products, services, and services on the website (“Transactions”).

• - Direct acquisition from you by phone, in writing, or in person referring to business cards, websites, etc.
• - Acquisition from persons duly authorized by you, including applicants for use, referrers, travel agencies, and sellers of package tours, etc.
• - Acquisition from public sources, including newspapers, internet, telephone directories, publications, and other documents
• 2-3. Types of personal information the Hotel obtains

Personal information obtained by the Hotel includes names, employers, home and work addresses, e-mail addresses, phone and fax numbers, date of birth, and gender, as well as information specified by governments, laws and regulations, or ordinances, the details of exchanges with you (including phone conversations, e-mail content, answers to questionnaires, reviews, date and time of contacts, contact information), information automatically collected on the website of the Hotel (the “Website”) (including IP address, cookie identifiers, browser types, access date and time, location information), and other customer information the Hotel collects and keeps from Transactions with you.

• 2-4. Acquisition of personal information from minors

The Hotel does not intentionally collect personal information from minors. If a minor has provided personal information of his/her family to the Hotel without the consent of a guardian, please contact the Customer Service of the Hotel that manages inquiries about personal information (refer to Section 9) and notify the situation. The Hotel will respond in good faith such as stopping the use of and deleting the said personal information.
However, please be noted that if a minor would like to use the Hotel, the Hotel will manage the minor's personal information in accordance with the Policy.

Consent for a minor for accommodation（pdf）

• 3-1. Purpose of using personal information

WAPS will only use your personal information within the scope of the purpose as notified or publicized and not beyond the scope of the purpose.

• 3-2. WAPS’ purpose of use

Your personal information the Hotel acquires and keeps is used, in principle, for the following purposes:

• 1) To provide services and products based on the Transactions, handle reservations, orders, use, and inquiries from customers, and execute rights and fulfill obligations related to other Transactions at the Hotel.
• 2) To provide better services in response to individual requests from customers.
• 3) To address feedback and requests from customers regarding communications about Transactions and services.
• 4) To provide information and notifications about promotional campaigns the Hotel and Kansai Airports Group hold.
• 5) To survey on the products and services provided by the Hotel and Kansai Airports Group.
• 6) To improve the services based on customers’ needs, referring to the usage status of the services and products provided by the Hotel and customer satisfaction surveys.
• 7) To use for advertising, publicity and marketing, including the development of products and services the Hotel provides, customer trend analyses, and market research.
• 8) To contact customers for emergency.
• 9) To manage customer information when and after transactions are cancelled.
• 10) For the purpose of Article 4-3.
• 3-3. Use of cookies and Google Analytics

About cookies and Google Analytics

• 3-4. Suspension of use of personal information

If you would like the use, partially or wholly, of your personal information WAPS has obtained and maintains to be suspended, such as stopping direct mails or e-mails, please contact the Customer Service of the Hotel (refer to Section 9). The Hotel will accommodate your request in good faith.

• 4-1. Provision to third parties

WAPS will not provide your personal information to a third party without your prior consent, except in the following cases or as otherwise stated in the Policy:

• 1) when required by laws and regulations;
• 2) when necessary to protect human life, body, or property but difficult to get your consent;
• 3) when particularly necessary for better public health or the promotion of the sound development of children but difficult to obtain your consent; and
• 4) when necessary to cooperate with a national institution, a local public entity, or an entity entrusted by them in implementing affairs stipulated by laws and regulations and when obtaining your consent could hinder the implementation of such affairs.
• 4-2. Provision to outsourcees

When using your personal information, WAPS may outsource the handling of personal information to a third party within the scope of the notified and publicized purpose of use. Outsourcees are obliged to manage personal information as strictly as WAPS under necessary and appropriate supervision. Furthermore, an agreement on confidentiality management of personal information and supervision will be signed to manage personal information safely.

• 4-3. Shared use

WAPS shares your personal information to the extent specified below with safety management measures in place.

• - Parties to the shared use:
  Kansai Airports, Kansai Airports Retail & Services, and Kansai Airports Operations Services
• - Types of personal information to be shared:
  information obtained directly from you including the information you registered or filled out to use the Hotel, information obtained from a person duly authorized by you, and information WAPS obtained (including access information WAPS got using technologies such as cookie, web beacon, and IDFA [Identifier For Advertisers] and information automatically captured by the Hotel’s systems)
• - Purpose of use of the shared parties:
  as described in Section 3. Purpose of using personal information.
• - The responsible party or managing shared personal information:
  Hotel business of World Air Passenger Service Co., Ltd.

• 5-1. Retaining accurate personal information

WAPS takes proper measures to keep your personal information accurate and up to date.

• 5-2. Disclosure, correction, and suspension of the use of personal information

WAPS will set up Customer Service section as specified in Section 9 to respond in good faith and to the reasonable and necessary extent to your requests to disclose, correct, or suspend the use of your personal information it retains.

• 6-1. Compliance with relevant laws, regulations and guidelines

WAPS complies with the Personal Information Act, and other relevant laws, regulations and guidelines.

• 6-2. Safety management measures

WAPS strives to manage your personal information strictly and take preventive and safety measures against unauthorized access, loss, destruction, falsification and leakage.

• 6-3. Organizational structure

WAPS has established an organizational structure to comply with the Personal Information Protection Acts, such as by appointing responsible persons for the handling of personal information.

• 6-4. Internal regulations for the handling and management of personal information

WAPS has formulated standards for appropriate acquisition, retention, use, and disposal of personal information as well as regulations on the handling of personal information, and a code of conduct and detailed rules to prevent unauthorized access, loss, destruction, falsification, and leakage to execute the said standards strictly.

• 6-5. Internal training

WAPS strives to protect personal information by training its employees about protection of personal information so that all employees know the details of such training.

• 6-6. Continuous review of internal regulations on the handling and management of personal information

WAPS constantly reviews and improves its regulations on the handling of personal information and its organizational structure to execute them and maintain effective and proper operations.

The provisions of the Policy are subject to change without prior notice. However, separate procedures will be taken if individual consent is required such as when revising the purpose of use.
The revised privacy policy shall take effect when it is posted on the Website unless otherwise set forth by WAPS.

• 8-1. This article shall apply to the handling of personal information of customers who reside in the EEA and/or the UK, based on the Data Protection Acts. If there is any discrepancy between this article and other articles, this article shall take precedence.
• 8-2. WAPS handles your personal information for the following purposes and based on the following legal grounds.

a. Log-in to the Hotel’s reservation page and the use of services at the Hotel
Legal grounds: to execute contracts with customers regarding 1) through 5) below and the use based on the legitimate interests related to 6)Applicable personal information: name, address, e-mail address, telephone number, date of birth, gender, cookie, and other information related to the use of the Hotel

• 1) To enable customers to log in to the Website, authenticate themselves on the log-in page, and to automatically display registration information.
• 2) To manage customers’ membership of the Hotel.
• 3) To make arrangements for accommodations reserved by phone, in writing, or in person using the Website and to deal with other sales activities.
• 4) To make notifications necessary for the operations of the Hotel.
• 5) To respond to inquiries, etc.
• 6) To prevent, investigate, and identify potential frauds, cyberattacks, and other illegal or unauthorized acts in order to protect the rights and interests of WAPS, Kansai Airports Group, or third parties.

b. Use for advertising and marketing Legal grounds: use under condition of customers’ consent
Applicable personal information: name, address, date of birth, gender, e-mail address, other information related to the use of the Hotel, and information WAPS obtained (including access information WAPS has obtained using technologies such as cookie, web beacon, or IDFA

• 1) To provide information and notifications about promotional campaigns the Hotel and Kansai Airports Group hold.
• 2) To survey on the products and services provided by the Hotel and Kansai Airports Group.

c. Use for better services toward the future Legal grounds: use under condition of customers’ consent
Applicable personal information: date of birth, telephone number, gender, other information related to the use of the Hotel, information WAPS obtained (including access information WAPS has obtained using technologies such as cookie, web beacon, or IDFA), and information automatically captured by the Hotel’s systems

• 1) To survey and analyze marketing data.
• 2) To develop new services and products, etc. for the Hotel and Kansai Airports Group.
• 8-3. WAPS retains your personal information only for the duration necessary to fulfill the purposes described in the Policy and keep and use your personal information to the extent necessary for compliance with legal obligations.
• 8-4. Rights, etc. of customers

a. You may exercise the following rights in relation to the personal information WAPS holds, within the scope of applicable privacy laws and regulations:

• - right to inquire about information related to the personal information (regarding the personal information WAPS holds and how it is used);
• - right to request corrections of the personal information;
• - right to be forgotten (right to request deletion of the personal information);
• - right to request limitation on the processing of the personal information;
• - right to object to the processing of the personal information;
• - right to data portability (right to request transfer of the personal information to you or a third party);
• - right to prevent the use of the personal information that may cause harm and/or damage to individuals; and
• - right to be notified of any leak of the personal information at the risk of violation.



b. If you wish to exercise any of the rights above, please refer to the section “9. Inquiries” and contact us.

c. You have the right to withdraw your consent any time if the use of your personal information is predicated on your consent. The withdrawal of your consent does not affect the legality of the processing of personal information that WAPS has implemented by the time the consent is withdrawn.

d. You have the right to file a motion for complaint regarding the handling of personal information by WAPS to information protection authorities, including supervisory organizations in the country you reside, the country your workplace is in, or the country in which a violation took place.

OSAKA AIRTERMINAL HOTEL, Customer Service
E-mail:
Tel: +81-6-6853-0117
*Open on weekdays from 9:00 a.m. to 5:00 p.m.

Representatives in the EU and the UK:
- DP-Dock GmbH
Ballindamm 39, 20095 Hamburg, Germany
- DP Data Protection Services UK Ltd.
16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom